BEST Customer Service: McGuckin Hardware
Winner
McGuckin Hardware
www.mcguckin.com
2525 Arapahoe Ave., Boulder
303.443.1822
McGuckin Hardware
Multiple award winner McGuckin Hardware is the epitome of good customer service. “The customer service standpoint sets us apart from many other stores,” says marketing manager Randy Barker. “This has been a family-owned business since 1955, and the customer-service example is set by the owners: Dave Hight and his son, Barry Hight, are active on the sales floor and serving customers every day. Due to the size of the store – 60,000 square feet with more than 200,000 items – it is often difficult for customers to locate things on their own. We strive to provide outstanding service to help them find what they’re looking for. We try to be available, but not overbearing.” Barker says the store is busy, despite the tough economy. “People are coming in here to get assistance on repair and maintenance to extend the life of products, rather than replacing them with new products.”
Runner Up
Boulder Valley Credit Union
www.bvcu.org
5505 Arapahoe Ave., Boulder, 303.442.8850
2667 Broadway, Boulder, 303.449.3551
800 Coal Creek Circle, Louisville, 720.890.0404
