Wednesday, March 10th, 2010

BEST Travel Agency: James TravelPoints

Winner

James TravelPoints
www.travelpoints.com
1750 14th St., Boulder
303.442.2340

JamesTravelPoints

Founded in 1957, James TravelPoints is today led by a second generation of the James family. President Donald James explains the company’s success: “We’ve developed many specialty niches, so that one, two or three people here become experts in a particular destination. They focus all their attention on that destination. For example, we have three people whom we identify as our Mexico experts; people may go online themselves and research Mexico travel, but then they want to talk with someone who really knows Mexico, so they call us. We have three people who do nothing but plan trips to Belize and Costa Rica.” So, name your preferred location or type of travel – Russia, Japan, Italy, barge trips in France, cruises, and so on – and you’ll find a specialist at James. “We promote those experts on our Web site,” Donald James adds, “and so our marketplace has expanded beyond Boulder – it’s all over the United States. Someone in New York who wants to go to Costa Rica contacts us. One of the cornerstones of our business philosophy is creating relationships with our customers. Customers stay with us long-term, and they talk to their friends, family and associates about the good experience they’ve had with us. That’s the best advertising, and the best way for a business to grow and survive.”